AV installation & smart home services Charleston: Custom Home Sound
Smart home installation by Custom Home Sound for Charleston

Custom Home Sound

HTA Certification Tier

HTA Certified - Luxury

Company Statistics
Years in business: 
16 years
Home automation installation by Custom Home Sound for Charleston
Audio video system integrator Custom Home Sound services Charleston
AV installer Custom Home Sound services Charleston
Mission statement: 

Our mission is to connect people with innovative technology solutions to simplify and enhance their lives at home and work. Our pledge is to establish lasting relationships with our customers by exceeding their expectations and gaining their trust through exceptional performance and delivering easy-to-use options for all electronics systems within their residential or commercial space. We help inspire, educate and problem-solve for our customers.

Vision statement: 

Custom Home sound is a small company that focuses on our clients and our employees needs first. We cherish the life long relationships we build with our clients and their family for generations to come. While a company must earn a profit to survive we focus on what is right for the client even if that comes at a cost to the company. We help inspire, educate and problem-solve for our customers.

Company description: 

With over 27 years of experience in the Charleston area, Custom Home Sound is here to provide a solution to your technological needs. Our team prides itself on offering thoughtful and innovative solutions to ensure your entertainment center is uniquely you and performs to the quality that you would expect. Our expertise in technology design and the latest products ensures that you will have the best experience with our team and a place to create memorable moments with friends and family. We provide the highest attention to detail, honesty, and service to each and every one of our clients. Being there for our clients is the top priority and shows in the relationships we have had with many of our clients for over 20 years!

Number of office locations: 
1
Number of full-time employees in the entire company
11
Customer Service / Aftercare
Dedicated aftercare service staff
No
Same day emergency service
Yes
24-hour emergency onsite service
No
24-hour phone support
No
Offers remote system monitoring & support
Yes
Project Size Information

This chart shows the price range of “whole home technology system” projects where the dealer has installed multiple technology systems (prewire, audio/video, network, smart home, etc.) in multiple rooms of the home. The chart reflects a time period of 36 months. The numbers include any private home theaters and media rooms that were part of the project. The pricing excludes lighting controls, motorized shading/drapery systems, and sales tax. The number in parenthesis are the amount of projects completed in each price range category.

Typical whole home system project size: 
$175,000
$35,000 min
$250,000 max
$85,000 typical
$10,000 min
$250,000 max
$65,000 typical
Home Size & Value Information
1,500sqft min
28,000sqft max
9,000sqft typical
$300,000 min
$25,000,000 max
$8,000,000 typical
Endorsements
Manufacturer endorsed?
Yes
Industry Professional endorsed?
Yes
Architect endorsed?
Yes
General Contactor endorsed?
Yes
Interior Designer endorsed?
Yes
Services Offered
In-house: 
Audio Video Systems
Home Theater Systems
Smart home / Home Automation
Home Monitoring
IT Networks
Security Cameras
Access Control
Lighting Control Systems
Lighting Fixtures
Motorized Shading
Engineering / As-Built Drawings
Control System Programming
Alarm Systems
Audiophile Music Systems
Acoustic Treatments
Marine AV & Control Systems
3rd party: 
Lighting Design
Facilities: 
Showroom
Office space
Warehouse
Rack building/testing area
Offers engineering & as-built documentation?
Yes
Offers enterprise-grade networks?
Yes
Recognition
Savant » Silver Dealer
Savant » Ambassador
Lutron » Gold Provider
Sony » Diamond Dealer
Certifications
Lutron » Homeworks Authorized Provider
Lutron » Sivoia QS Authorized Provider
Lutron » RadioRA2 Preferred System Provider
Savant » Core 1
Savant » Level 2
Associations
Azione
License & Insurance Information
Low-voltage license: 
Not required
Worker’s compensation insurance: 
Yes
Liability Insurance: 
Yes
Liability insurance: 
$1,000,000
Bonded: 
Not required
Warranty
Electronics and installation workmanship warranty: 
1 year
Electronics warranty: 
As supplied by manufacturer
Installation warranty: 
As long as current owner in home
3rd party extended warranty polices offered on electronic components or systems: 
No