Cloud 9 AV Inc.

HTA Certification Tier

HTA Certified - Luxury

Company Statistics
Years in business: 
21 years
Cloud 9 AV Inc. is additionally an HTA Design Partner; a design-minded firm that proactively consults with architects, interior designers, and builders to design technology systems into their plans in the most seamless, aesthetically pleasing way possible. Read more about this designation here.
AV installer Cloud 9 AV services Toronto
Audio video system integrator Cloud 9 AV services Toronto
Home automation installation by Cloud 9 AV for Summerhill

Mission statement: 

Simplify the complicated world of smart home and business technology , “today and tomorrow”

Vision statement: 

Helping humans love the (smart) technology they live and work with

Company description: 

Technology and electronics surround every aspect of our lives. In our homes, in our work and everywhere we go. We love it when it works but it frustrates us when it doesn’t. Cloud 9 Audio Visual (C9AV) can help you integrate it into your home or business. Whether you are looking for something simple like upgrading your family room TV or planning to renovate your office boardroom, we can help you from the initial design and keep your systems operational with our industry leading support. We have been in business for over 20 years and work with some of Canada's top designers, architects and home builders. These long standing relationships are a testament to our dedication to customer satisfaction and delivering on what we promise.

Number of office locations: 
2
Number of full-time employees in the entire company : 
19
Customer Service / Aftercare
Dedicated aftercare service staff : 
Yes
Same day emergency service : 
Yes
24-hour emergency onsite service : 
No
24-hour phone support : 
No
Offers remote system monitoring & support : 
Yes
Project Size Information

This chart shows the price range of “whole home technology system” projects where the dealer has installed multiple technology systems (prewire, audio/video, network, smart home, etc.) in multiple rooms of the home. The chart reflects a time period of 36 months. The numbers include any private home theaters and media rooms that were part of the project. The pricing excludes lighting controls, motorized shading/drapery systems, and sales tax. The number in parenthesis are the amount of projects completed in each price range category.

Typical whole home system project size: 
$90,000
$20,000 min
$350,000 max
$75,000 typical
$7,500 min
$50,000 max
$20,000 typical
Home Size & Value Information
1,000sqft min
25,000sqft max
3,000sqft typical
$1,000,000 min
$30,000,000 max
$5,000,000 typical
Endorsements
Manufacturer endorsed? : 
Yes
Industry Professional endorsed? : 
Yes
Architect endorsed? : 
Yes
General Contactor endorsed? : 
Yes
Interior Designer endorsed? : 
No
Services Offered
In-house: 
Home Theater Systems
Audio Video Systems
Smart home / Home Automation
Home Monitoring
IT Networks
Security Cameras
Telephone Systems
Access Control
Lighting Control Systems
Motorized Shading
Engineering / As-Built Drawings
Control System Programming
Audiophile Music Systems
Commercial AV & Control Systems
Alarm Systems
Lighting Design
Lighting Fixtures
Acoustic Treatments
Home Wellness / Healthy Home Design
Living in Place / Aging in Place Technology
3rd party: 
ISF Calibration
Golf Simulators
Facilities: 
Showroom
Office space
Warehouse
Rack building/testing area
Offers design, engineering & as-built documentation? : 
Yes
Offers enterprise-grade networks? : 
Yes
Recognition
Control4 » Platinum Dealer
Lutron » Platinum Provider
CEDIA » Certified Outreach Instructor (COI) on staff
Savant » Silver Dealer
CEDIA » Advanced Member
Certifications
CEDIA » ESC-T (Electronics Systems Certified Technician)
CEDIA » COI (Certified Outreach Instructor)
Control4 » Certified Automation Programmer
Control4 » Certified Tech II Programmer
Control4 » Certified Centralized Lighting
Control4 » Pakedge Certified Network Engineer
Lutron » Homeworks Authorized Provider
Lutron » Sivoia QS Authorized Provider
Lutron » RadioRA2 Preferred System Provider
Savant » Core 1
Savant » Level 2
Associations
CEDIA
Better Business Bureau
License & Insurance Information
Low-voltage license: 
Not Required
Worker’s compensation insurance: 
Yes
Liability Insurance: 
Yes
Liability insurance: 
$5,000,000
Bonded: 
Not Required
Other licenses held: 
Warranty
Electronics warranty: 
manufacturer
Installation warranty: 
90 days
3rd party extended warranty polices offered on electronic components or systems: 
Yes
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