Synergy Integrated Systems

HTA Certification Tier

HTA Certified - Luxury

Company Statistics
Years in business: 
13 years
Synergy Integrated Systems is additionally an HTA Design Partner; a design-minded firm that proactively consults with architects, interior designers, and builders to design technology systems into their plans in the most seamless, aesthetically pleasing way possible. Read more about this designation here.
AV installer Synergy Integrated Systems services Wake County
Audio Video System integrator Synergy Integrated Systems services Wake County
Home automation installation by Synergy Integrated Systems Durham

Mission statement: 

The goal behind all our projects is to create tailored technology solutions that facilitate and elevate your day-to-day lifestyle. We strive to earn your trust and make you a client for life by delivering unprecedented performance, reliability and ease-of-use you can enjoy across multiple properties. Our professional staff is there to serve as your personal technology advisor that educates and guides you to solve all of your current and future technology needs. We take world-class care of every customer and thrive due to your referrals and strong recommendations. We strive to exceed our clients expectations on every project regardless of project size or budget.

Vision statement: 

To integrate and simplify technology while providing exceptional customer service.

Company description: 

Since 2011, Synergy has been integrating and simplifying technology while providing exceptional customer service in Raleigh, NC and surrounding cities. We are locally owned and operated and strive to seamlessly connect your lifestyle with technology. We help our valued clientele experience the ultimate luxury at home and unmatched efficiency at work through intuitive control of audio, video, lighting, networking and security. As lifelong learners we are continuously attending manufacturer and industry education to ensure we are prepared to deploy the best home automation systems for today and whatever the future might have in store for us tomorrow.

Number of office locations: 
1
Number of full-time employees in the entire company
10
Customer Service / Aftercare
Dedicated aftercare service staff
Yes
Same day emergency service
Yes
24-hour emergency onsite service
No
24-hour phone support
Yes
Offers remote system monitoring & support
Yes
Service policies in writing: 
Yes
Project Size Information

This chart shows the price range of “whole home technology system” projects where the dealer has installed multiple technology systems (prewire, audio/video, network, smart home, etc.) in multiple rooms of the home. The chart reflects a time period of 36 months. The numbers include any private home theaters and media rooms that were part of the project. The pricing excludes lighting controls, motorized shading/drapery systems, and sales tax. The number in parenthesis are the amount of projects completed in each price range category.

Typical whole home system project size: 
$1,000,000
$10,000 min
$150,000 max
$15,000 typical
$5,000 min
$5,000 max
$10,000 typical
Home Size & Value Information
1,500sqft min
20,000sqft max
4,500sqft typical
$250,000 min
$3,000,000 max
$600,000 typical
Endorsements
Manufacturer endorsed?
Yes
Industry Professional endorsed?
Yes
Architect endorsed?
Yes
General Contactor endorsed?
Yes
Interior Designer endorsed?
Yes
Services Offered
In-house: 
Home Theater Systems
Audio Video Systems
Smart home / Home Automation
Home Monitoring
IT Networks
Security Cameras
Access Control
Lighting Control Systems
Motorized Shading
Engineering / As-Built Drawings
Control System Programming
Energy Management
Audiophile Music Systems
Commercial AV & Control Systems
Alarm Systems
Lighting Design
Lighting Fixtures
Acoustic Treatments
3rd party: 
Home Monitoring
Facilities: 
Showroom
Office space
Warehouse
Rack building/testing area
Offers design, engineering & as-built documentation?
Yes
Offers enterprise-grade networks?
Yes
Recognition
Crestron » Elite
Sony » Diamond Dealer
Elan » Elite
Certifications
Crestron » DM Certified Engineer
Crestron » DM Certified Technician
ESA (Electronics Security Association) » Certified Alarm Technician (CAT) – Level I
Associations
Azione
CEDIA
Better Business Bureau
License & Insurance Information
Low-voltage license: 
Not Required
Worker’s compensation insurance: 
Yes
Liability Insurance: 
Yes
Liability insurance: 
$1,000,000
Bonded: 
Not Required
Other licenses held: 
Burglar Alarm Business
25330CSA with BPN 008865P2
January 2023
Warranty
Electronics and installation workmanship warranty: 
1 year
3rd party extended warranty polices offered on electronic components or systems: 
No