Custom Theater and Audio

HTA Certification Tier

HTA Certified - Foundation

Company Statistics
Years in business: 
29 years
AV installer Custom Theater and Audio services Georgetown County
Audio Video System integrator Custom Theater and Audio services Georgetown County
Home automation installation by Custom Theater and Audio Myrtle Beach, SC

Mission statement: 

Custom Theater and Audio strives to provide top-tier, best-in-class audio/video, security, and automation installations, service, and support for the Grand Strand while cultivating a friendly work environment that retains employees for many years.

Vision statement: 

Custom Theater and Audio will continue adapting to changing technologies in the marketplace, staying on top of all trends, and making sure our installations are the best they can be not only today, but into the foreseeable future.

Company description: 

Custom Theater and Audio has been proudly serving the audio/video needs of the Myrtle Beach area since 1995. We have a full showroom where we can discuss your unique goals and desires as well as demonstrate the latest in automation, whole-house music, and home theater surround sound. Whatever your passion, we have systems to fit both your goals and budget. For music lovers, we can distribute audio throughout your home, allowing you to easily enjoy your favorite tunes from any room or location. For movie lovers, our home theater and media room systems go from simple soundbar solutions to those rivaling any commercial cinema. And for those looking to make their homes smarter, we have a variety of automation solutions that let you control your home from anywhere in your home...or the world! We are trained audio/video experts, emphasizing sound and picture and can design the perfect solution that fits your needs.

Number of office locations: 
1
Number of full-time employees in the entire company : 
4
Customer Service / Aftercare
Dedicated aftercare service staff : 
No
Same day emergency service : 
Yes
24-hour emergency onsite service : 
No
24-hour phone support : 
No
Offers remote system monitoring & support : 
No
Project Size Information

This chart shows the price range of “whole home technology system” projects where the dealer has installed multiple technology systems (prewire, audio/video, network, smart home, etc.) in multiple rooms of the home. The chart reflects a time period of 36 months. The numbers include any private home theaters and media rooms that were part of the project. The pricing excludes lighting controls, motorized shading/drapery systems, and sales tax. The number in parenthesis are the amount of projects completed in each price range category.

Typical whole home system project size: 
$25,000
$7,500 min
$100,000 max
$20,000 typical
$5,000 min
$100,000 max
$7,500 typical
Home Size & Value Information
1,000sqft min
25,000sqft max
3,500sqft typical
$150,000 min
$5,000,000 max
$750,000 typical
Endorsements
Manufacturer endorsed? : 
Yes
Industry Professional endorsed? : 
Yes
Architect endorsed? : 
Yes
General Contactor endorsed? : 
Yes
Interior Designer endorsed? : 
No
Services Offered
In-house: 
Home Theater Systems
Audio Video Systems
Smart home / Home Automation
IT Networks
Security Cameras
Lighting Control Systems
Motorized Shading
Control System Programming
Audiophile Music Systems
Alarm Systems
Acoustic Treatments
3rd party: 
Home Monitoring
Facilities: 
Showroom
Warehouse
Rack building/testing area
Offers design, engineering & as-built documentation? : 
No
Offers enterprise-grade networks? : 
Yes
Recognition
Sony » Diamond Dealer
Certifications
Control4 » Certified Automation Programmer
Control4 » Certified Tech II Programmer
HAA / THX (Home Acoustics Alliance) » HAA Level I
ISF (Imaging Science Foundation) » ISF Level I
Lutron » Sivoia QS Authorized Provider
Lutron » RadioRA2 Preferred System Provider
THX » THX Home Theater Level 1
THX » THX video calibration Level 1
THX » THX Home Theater Level 2
THX » THX video calibration Level 2
Associations
ProSource
License & Insurance Information
Low-voltage license: 
Not Required
Worker's compensation insurance: 
Yes
Liability Insurance: 
Yes
Liability insurance: 
$1,000,000
Bonded: 
Not Required
Other licenses held: 
Burglar Alarm
BAC.13341
July 2020
Fire Alarm
FAC.13351
July 2020
Warranty
Electronics warranty: 
manufacturer
Installation warranty: 
As long as current owner in home
3rd party extended warranty polices offered on electronic components or systems: 
Yes
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