True North Integration Ltd.

HTA Certification Tier

HTA Certified - Foundation

Company Statistics
Years in business: 
9 years
True North Integration Ltd. is additionally an HTA Design Partner; a design-minded firm that proactively consults with architects, interior designers, and builders to design technology systems into their plans in the most seamless, aesthetically pleasing way possible. Read more about this designation here.
AV installer True North Integration Ltd. services Ottawa
Audio Video System integrator True North Integration Ltd. services Ottawa
Home automation installation by True North Integration Ltd. Ottawa

Mission statement: 

We aim to create integrated systems that my customer's understand, and are intuitive to use.

Company description: 

True North Integration is a control focused integrator. Our goal is to create home systems that blend into our customer's homes without needing extensive training sessions, or manuals for every-day tasks like watching TV, or adjusting the lights. We work with our customers to offer high-quality technology, that fits beautifully into their space, and runs seamlessly behind the scenes.

Number of office locations: 
1
Number of full-time employees in the entire company
1
Customer Service / Aftercare
Dedicated aftercare service staff
No
Same day emergency service
No
24-hour emergency onsite service
No
24-hour phone support
Yes
Offers remote system monitoring & support
Yes
Project Size Information

This chart shows the price range of “whole home technology system” projects where the dealer has installed multiple technology systems (prewire, audio/video, network, smart home, etc.) in multiple rooms of the home. The chart reflects a time period of 36 months. The numbers include any private home theaters and media rooms that were part of the project. The pricing excludes lighting controls, motorized shading/drapery systems, and sales tax. The number in parenthesis are the amount of projects completed in each price range category.

Typical whole home system project size: 
$15,000
$5,000 min
$30,000 max
$12,000 typical
$2,500 min
$5,000 max
$3,000 typical
Home Size & Value Information
1,000sqft min
4,000sqft max
1,800sqft typical
$1,000,000 min
$5,000,000 max
$2,500,000 typical
Endorsements
Manufacturer endorsed?
Yes
Industry Professional endorsed?
Yes
Architect endorsed?
No
General Contactor endorsed?
Yes
Interior Designer endorsed?
Yes
Services Offered
In-house: 
Home Theater Systems
Audio Video Systems
Smart home / Home Automation
Home Monitoring
IT Networks
Security Cameras
Access Control
Lighting Control Systems
Motorized Shading
Control System Programming
Alarm Systems
Lighting Fixtures
3rd party: 
Home Monitoring
Lighting Control Systems
Motorized Shading
Facilities: 
Offers design, engineering & as-built documentation?
No
Offers enterprise-grade networks?
Yes
Recognition
Associations
CEDIA
CHBC (Canadian Home Builders' Association)
License & Insurance Information
Public Liability: 
Not Required
Electrical Contractors Association: 
Not Required
Professional Indemnity Insurance: 
Not Required
Risk Assessment / Method Statement: 
Not Required
Lighting Industry Association: 
Not Required
ISO9001: 
Not Required
National Security Incorporate: 
Company Registration Number: 
Warranty
Electronics warranty: 
manufacturer
Installation warranty: 
90 days
3rd party extended warranty polices offered on electronic components or systems: 
No