True North Integration Ltd.

HTA Certification Tier

HTA Certified - Foundation

Company Statistics
Years in business: 
10 years
AV installer True North Integration Ltd. services Ottawa
Audio Video System integrator True North Integration Ltd. services Ottawa
Home automation installation by True North Integration Ltd. Ottawa

Mission statement: 

We aim to create integrated systems that my customer's understand, and are intuitive to use.

Company description: 

True North Integration is a control focused integrator. Our goal is to create home systems that blend into our customer's homes without needing extensive training sessions, or manuals for every-day tasks like watching TV, or adjusting the lights. We work with our customers to offer high-quality technology, that fits beautifully into their space, and runs seamlessly behind the scenes.

Number of office locations: 
1
Number of full-time employees in the entire company
1
Customer Service / Aftercare
Dedicated aftercare service staff
No
Same day emergency service
No
24-hour emergency onsite service
No
24-hour phone support
Yes
Offers remote system monitoring & support
Yes
Project Size Information

This chart shows the price range of “whole home technology system” projects where the dealer has installed multiple technology systems (prewire, audio/video, network, smart home, etc.) in multiple rooms of the home. The chart reflects a time period of 36 months. The numbers include any private home theaters and media rooms that were part of the project. The pricing excludes lighting controls, motorized shading/drapery systems, and sales tax. The number in parenthesis are the amount of projects completed in each price range category.

Typical whole home system project size: 
$15,000
$5,000 min
$30,000 max
$12,000 typical
$2,500 min
$5,000 max
$3,000 typical
Home Size & Value Information
1,000sqft min
4,000sqft max
1,800sqft typical
$1,000,000 min
$5,000,000 max
$2,500,000 typical
Endorsements
Manufacturer endorsed?
Yes
Industry Professional endorsed?
Yes
General Contactor endorsed?
Yes
Interior Designer endorsed?
Yes
Services Offered
In-house: 
Home Theater Systems
Audio Video Systems
Smart home / Home Automation
Home Monitoring
IT Networks
Security Cameras
Access Control
Lighting Control Systems
Motorized Shading
Control System Programming
Alarm Systems
Lighting Fixtures
3rd party: 
Home Monitoring
Lighting Control Systems
Motorized Shading
Facilities: 
Offers design, engineering & as-built documentation?
No
Offers enterprise-grade networks?
Yes
Recognition
Associations
CEDIA
CHBC (Canadian Home Builders' Association)
License & Insurance Information
Public Liability: 
Not Required
Electrical Contractors Association: 
Not Required
Professional Indemnity Insurance: 
Not Required
Risk Assessment / Method Statement: 
Not Required
Lighting Industry Association: 
Not Required
ISO9001: 
Not Required
National Security Incorporate: 
Company Registration Number: 
Warranty
Electronics warranty: 
manufacturer
Installation warranty: 
90 days
3rd party extended warranty polices offered on electronic components or systems: 
No