Founded and staffed by former integrators, Blackwire Designs stands out as a unique distributor in the custom installation industry. Headquartered in Phoenix, Arizona, Blackwire utilizes integrated software to deliver exceptional sales and systems support to dealers around the world, whenever they need it. The company’s experienced team members assist customers in finding the perfect products and software to ensure their business’ day-to-day operations run smoothly and efficiently.
Redefining ‘Distributor’
Blackwire Designs redefines the role of the AV distributor. To establish lasting partnerships, Blackwire collaborates with its clients to furnish them with superior integrated systems. This includes a curated assortment of hardware, pre-configured design services, and an extensive selection of software drivers for control and automation platforms, alongside award-winning customer support.
The Resources Integrators Need
The company offers various online resources designed to educate their customers and streamline installations, offering everything from detailed instruction guides and articles to configuration examples. Blackwire’s online resources exemplify the commitment to customer satisfaction, providing a straightforward tool that helps customers quickly and easily locate solutions. The Blackwire website serves as a trusted knowledge base, with a comprehensive database of articles and guides.
For example, visit Blackwire’s Training Portal to find a robust library of archived and upcoming training videos. Visit this page often for the latest; Blackwire is currently working on the summer series of webinars.
Beyond Technical Support
Blackwire distinguishes itself in technical support by going beyond simply responding to phone calls, online chats, and support tickets. Underpinned by the philosophy that it takes an installer to support an installer, Blackwire’s sales and technical support teams consist of individuals with rich backgrounds in custom integration installations. This expertise prioritizes customer support and cultivates repeat business through trust and reliability.
One example of this philosophy in practice is this collaborative case study Blackwire did with Boston Automation for a historical home which the integrator used Blackwire’s Ruckus Heatmap Service. (Read the article in CE Pro here.) Heat maps are an important part of designing large wifi systems, vital in giving a good estimate on coverage, and make your proposals stand out. This Blackwire Designs service on average takes one week to complete.
Wifi Predictive Coverage Heat maps will show estimated indoor signal strength and quality for a given model of Ruckus access point. Blackwire takes building materials into consideration—drywall, brick, concrete elevator shafts, windows—and focus on the placement for optimal 5Ghz coverage. The company bases it around a signal strength of -65db minimum, ensuring your signals are ideal for VOIP calling and video conferencing.
In addition to all these integrator-friendly offerings, Blackwire’s Blackight Linear Lighting Design Tool, the CEDIA 2023 Best New Software award winner, has been a big hit with integrators. Available for free to Blackwire customers, Blacklight is an all-new app created to make the process of designing, ordering, and installing linear light easier. This innovative tool streamlines the process from start to finish. To get started using Blacklight click here.
Blackwire continuously innovates to offer exclusive benefits to its customers and is unique as a distributor that does more than simply sell products—creating revolutionary software solutions that save customers significant time and financial resources. More information on Blackwire Designs and their services is available at www.blackwiredesigns.com.
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