AV installation & smart home services Lowell: Custom Electronics
Smart home installation by Custom Electronics for Lowell
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Custom Electronics

HTA Certification Tier

HTA Certified - Luxury

Company Statistics
Years in business: 
13 years
Company description: 

H.E.D.G.E. - Custom Electronics is a leader of humility, efficiency, dependability, generosity and overall excellence in our industry. With a passion for providing quality products and systems that enable homeowners to enhance there whole home experience. We have received the Control4 Diamond award for the last five years and growth of greater then 10% year over year.

Number of office locations: 
1
Number of full-time employees in the entire company
38
Customer Service / Aftercare
Dedicated aftercare service staff
No
Same day emergency service
Yes
24-hour emergency onsite service
No
24-hour phone support
No
Offers remote system monitoring & support
Yes
Project Size Information

This chart shows the price range of “whole home technology system” projects where the dealer has installed multiple technology systems (prewire, audio/video, network, smart home, etc.) in multiple rooms of the home. The chart reflects a time period of 36 months. The numbers include any private home theaters and media rooms that were part of the project. The pricing excludes lighting controls, motorized shading/drapery systems, and sales tax. The number in parenthesis are the amount of projects completed in each price range category.

Typical whole home system project size: 
$100,000
$7,500 min
$125,000 max
$20,000 typical
$7,500 min
$125,000 max
$20,000 typical
Home Size & Value Information
2,000sqft min
6,000sqft max
3,000sqft typical
$200,000 min
$1,000,000 max
$500,000 typical
Endorsements
Manufacturer endorsed?
Yes
Industry Professional endorsed?
Yes
General Contactor endorsed?
Yes
Interior Designer endorsed?
Yes
Services Offered
In-house: 
Audio Video Systems
Home Theater Systems
Smart home / Home Automation
IT Networks
Security Cameras
Access Control
Lighting Control Systems
Lighting Design
Motorized Shading
Engineering / As-Built Drawings
Control System Programming
Alarm Systems
Commercial AV & Control Systems
Other
3rd party: 
Home Monitoring
Facilities: 
Showroom
Office space
Warehouse
Rack building/testing area
Offers engineering & as-built documentation?
Yes
Offers enterprise-grade networks?
Yes
Recognition
Control4 » Diamond Dealer
Control4 » Pinnacle Dealer
Certifications
Lutron » Homeworks Authorized Provider
Lutron » RadioRA2 Preferred System Provider
Savant » Core 1
Control4 » Certified Automation Programmer
Control4 » Certified Tech II Programmer
Control4 » Certified Centralized Lighting
AVIXA/InfoComm Certification » CTS-D
Associations
CEDIA
ProSource
License & Insurance Information
Low-voltage license: 
Not required
Worker’s compensation insurance: 
Yes
Liability Insurance: 
Yes
Liability insurance: 
$1,000,000
Bonded: 
Not required
Other licenses held: 
Commercial Contractors License
0328150521
May, 2021
Residential Home Improvement License
0328150520
May, 2021
Arkansas Alarm License
CMPY.0001782
November, 2021
Warranty
Electronics warranty: 
As supplied by manufacturer
Installation warranty: 
1 year
3rd party extended warranty polices offered on electronic components or systems: 
No