AV installation & smart home services Howard: SmartTouch
Smart home installation by SmartTouch for Baltimore
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SmartTouchUSA

HTA Certification Tier

HTA Certified - Luxury

Company Statistics
Years in business: 
39 years
Home automation installation by SmartTouch for Howard
Mission statement: 

Our mission is to provide our clients with extremely easy to use home systems that everyone in the family can use. Our goal is to provide services at a high level and in a way that makes everyone comfortable with our team, our services, and the systems. Our systems must be reliable, easy to use, and provide a purpose.

Vision statement: 

To become the first choice for easy to use smart home technologies that installed with excellence and care. To accomplish all of this while creating a great culture for our employees and business partners.

Company description: 

SmartTouchUSA is focused on technology for the residential market but we really care about the smallest of details. Our team understands surfaces, spaces, fabrics, and the other elements of a highly designed home. We work very closely with Architects, Builders, the home owners, and interior designers to ensure that everyone understands the impact of our shade or lighting systems. Our collaborative approach ensures that everyones expectations are met and exceeded by our project management team and our field teams. We believe that a home doesn't have to have a lot of technology - just really good technology that has been designed from the ground up to perform at the highest level. Understated and hard to see technology is what our firm believes works best for todays finer homes.

Number of office locations: 
1
Number of full-time employees in the entire company: 
8
Customer Service / Aftercare
Dedicated aftercare service staff: 
Yes
Same day emergency service: 
Yes
24-hour emergency onsite service : 
No
24-hour phone support: 
Yes
Offers remote system monitoring & support: 
Yes
Project Size Information

This chart shows the price range of “whole home technology system” projects where the dealer has installed multiple technology systems (prewire, audio/video, network, smart home, etc.) in multiple rooms of the home. The chart reflects a time period of 36 months. The numbers include any private home theaters and media rooms that were part of the project. The pricing excludes lighting controls, motorized shading/drapery systems, and sales tax. The number in parenthesis are the amount of projects completed in each price range category.

Typical whole home system project size: 
$100,000
$45,000 min
$1,000,000 max
$200,000 typical
$10,000 min
$75,000 max
$20,000 typical
Home Size & Value Information
2,500sqft min
40,000sqft max
12,000sqft typical
$1,000,000 min
$35,000,000 max
$4,500,000 typical
Endorsements
Manufacturer endorsed?: 
Yes
Industry Professional endorsed?: 
Yes
Architect endorsed?: 
Yes
General Contactor endorsed?: 
Yes
Services Offered
In-house: 
Audio Video Systems
Home Theater Systems
Smart home / Home Automation
Home Monitoring
IT Networks
Security Cameras
Telephone Systems
Access Control
Lighting Control Systems
Motorized Shading
Control System Programming
Alarm Systems
Energy Management
Audiophile Music Systems
Commercial AV & Control Systems
3rd party: 
Engineering / As-Built Drawings
Facilities: 
Showroom
Office space
Warehouse
Rack building/testing area
Offers design, engineering & as-built documentation?: 
Yes
Offers enterprise-grade networks?: 
Yes
Recognition
Crestron » Elite Platinum
Lutron » Gold Provider
Certifications
CEDIA » COI (Certified Outreach Instructor)
Lutron » Homeworks Authorized Provider
Crestron » DM Certified Technician
Associations
CEDIA
Cinergy PDG
ProSource
License & Insurance Information
Low-voltage license: 
Yes
License #: 
EL3812 Montgomery County Md Electrical License - Low Voltage
Worker’s compensation insurance: 
Yes
Liability Insurance: 
Yes
Liability insurance: 
$1,000,000
Bonded: 
Not required
Other licenses held: 
DCJS
11-2435
September, 2018
Warranty
Electronics and installation workmanship warranty: 
2 years
3rd party extended warranty polices offered on electronic components or systems: 
No
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